The new era has arrived

We now live in a world where digital has become the new normal. An era in which the norm surrounding governance, compliance and risk has never been higher. Where customer confidence shifts from brand experience to service availability and where data must be shareable but also controllable in terms of privacy. We live in a digital world, and artificial intelligence has just learnt to write, read, recognise and speak better than people. Time to look at Finance from an AI perspective.


Artificial intelligence is still in its first phase of maturity and at the moment, it is mainly about Machine Learning. Being able to cash in on this mainly revolves around the “learning aspect” and that translates into grip, quality and data quantity.

But how do you organise and manage this data if it comes from so many different systems? And how do you ensure that data from new and old systems is managed in an unambiguous, clear and, most of all, consistent way?

In the coming period, it will mainly be about hygiene, enrichment and curation of data. It is time to adopt the mindset to train the super employee of the future. The coming period will be about learning to trust the digital assistant.

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Challenges in Finance

Digital customer experience

For many, the mobile phone has become the bank or insurer. Digital is shifting from channel to core and the digital customer experience has become the most important process for the customer experience. Not just the speed of insight, but the speed with which the processes in your organisations respond is crucial to continue to meet expectations.

Grip on data

With the speed of changes in the world, it is important to utilise all available sources to obtain new insights. If not as a new outward business model, then for optimisations and achieving internal goals. It all starts with the foundation, getting a grip on data.


Technological innovation has a huge impact on customer behaviour. Internet and social media cause customers to often know more than your employees. In order to stay relevant as an organisation or brand, you must ensure a customer experience that values your customer, regardless of the moment and the way in which the customer contacts you.

Risk and compliance

The bar has never been set higher in terms of supervisory authorities and politics. Regulations are international, dynamic and require ever more transparency. In addition to a tight financial framework, financial service providers are increasingly playing a gatekeeper role in enforcing rules. How do you properly implement this higher information pressure in a legacy environment?

Who preceded you?